Unlink Legal Privacy Policy

This Privacy Policy explains how Unlink Legal ("Unlink," "we," "us," or "our") collects, uses, stores, protects, retains, and deletes information provided through the Unlink Legal website, platform, forms, workflows, communications, and related services (collectively, the "Platform").

This Privacy Policy should be read together with the Unlink Legal Terms and Conditions. If there is any conflict between this Privacy Policy and a separately signed attorney engagement agreement or fee agreement, the signed engagement agreement or fee agreement controls to the extent of that conflict.

For purposes of this Privacy Policy, "Law Firm" means Pacific Family Law Firm and/or Pacific Law Firms, LLC, as applicable to the service or matter.

This Privacy Policy applies to information provided by users, prospective clients, and clients through the Platform in connection with Oregon family-law document preparation, intake, communications, and limited-scope legal services.

The Platform is intended for Oregon matters only and should be used only as described in the Terms and Conditions.

Unlink collects and uses only the information that a user specifically provides through the Platform.

That information may include, depending on what the user chooses to submit and what is required for the requested service:

• name, address, email address, telephone number, and other contact information;
• account credentials and profile information;
• marital, family, household, and relationship information;
• information regarding children and dependents;
• financial information, including income, expenses, assets, debts, and property-related information;
• court and case-related information;
• uploaded documents, records, and supporting materials;
• questionnaire responses, intake responses, drafts, comments, messages, and communications submitted through the Platform; and
• any other information the user voluntarily provides in connection with a divorce, family-law, or related legal workflow.

To operate the Platform, Unlink uses a small number of strictly necessary, first-party cookies and similar local browser storage:

On our public marketing pages only, and only if you consent through the cookie banner, we may also use Google Analytics to understand aggregate, non-identifying site traffic. These analytics cookies are provided by Google, are never loaded once you are signed in to the client area, and are never used to sell or share your information. If you decline, no analytics cookies are set, and you can change your choice at any time.

Unlink does not use advertising cookies or cross-site tracking, and does not use cookies to sell, share, or market information to third parties. Some minor preferences, such as your cookie choice, are stored locally in your browser. Disabling strictly necessary cookies may prevent sign-in or break core functionality.

• a session cookie that keeps a signed-in user authenticated; and
• a security token cookie that helps protect account and form actions against cross-site request forgery (CSRF).

We use submitted information only as necessary to operate the Platform and provide the requested services. This includes using information to:

We do not collect or use personal information from data brokers, do not buy personal information from third parties, and do not sell user information to anyone. We also do not use submitted information for unrelated third-party advertising, third-party marketing, data brokerage, resale, or commercial distribution.

• create, organize, and maintain user accounts and matter records;
• evaluate whether a matter is appropriate for the Platform or for limited-scope legal services;
• prepare, populate, review, revise, and manage legal forms, questionnaires, workflows, and related documents;
• communicate with users, prospective clients, and clients regarding their matter or use of the Platform;
• process purchases and administer the scope of purchased services;
• conduct conflict screening, where appropriate;
• maintain internal records related to service delivery, quality control, compliance, and legal ethics obligations;
• protect the confidentiality and security of submitted information; and
• advance a client's case or requested service consistent with the Terms and Conditions, any applicable fee agreement, and any attorney-client relationship once formed.

Unlink does not sell, rent, trade, license, distribute, or otherwise provide personal information, family information, financial information, case information, or other submitted content to third parties for advertising, profiling, lead generation, or marketing purposes. Submitted information is never marketed to third parties.

Any disclosure of submitted information is limited to what is reasonably necessary to operate the Platform, provide the requested legal or document services, comply with law, comply with court process, comply with applicable professional obligations, or protect rights, safety, and system integrity as permitted or required by law.

Because the Platform is used for divorce and family-law matters, users may submit highly sensitive information concerning themselves and their families. Unlink treats information submitted through the Platform as confidential and maintains it as protected content within private systems, even if a prospective client begins the process and later decides not to move forward.

Information submitted by a person who does not ultimately become a client is still treated by Unlink as protected confidential content and is not sold, distributed, or used for third-party marketing. Nothing in this Privacy Policy creates an attorney-client relationship by itself; that is governed by the Terms and Conditions and any separate written engagement terms.

Once an attorney-client relationship has been established, information relating to the representation is handled subject to the attorney-client relationship, the duty of confidentiality, and applicable law. Under Oregon Rule of Professional Conduct 1.6, a lawyer generally may not reveal information relating to the representation of a client except with informed consent, when impliedly authorized to carry out the representation, or as otherwise permitted by the rule, and must use reasonable care to prevent unauthorized disclosure. Nothing in this Privacy Policy is intended to waive attorney-client privilege, work-product protection, or any other applicable protection.

We use reasonable administrative, technical, and physical safeguards designed to protect submitted information from unauthorized access, use, disclosure, alteration, or destruction. Without limitation:

No website, software platform, email system, hosting environment, cloud system, or method of electronic storage or transmission can be guaranteed to be absolutely secure. For that reason, while we use reasonable safeguards, we cannot guarantee absolute security.

• personally identifying information is encrypted at rest;
• other submitted data is stored on privately managed Microsoft Azure database instances;
• submitted information is not intended to be viewable by unrelated third parties;
• access to information is restricted through industry-standard authentication, authorization, encryption, and access-control safeguards; and
• private systems are managed to reduce the risk of unauthorized disclosure.

The Platform may use automated systems, including large language model tools, to assist with intake organization, workflow support, draft generation, formatting, issue spotting, and internal operational processes.

All large language model usage on the Platform is managed through HIPAA-eligible Microsoft Azure services by contractual arrangement, not the public ChatGPT product. Under Microsoft's contractual terms for those services, submitted prompts and content are not used to train third-party public large language models and are not shared with OpenAI or other customers.

Before information reaches these tools, sensitive identifiers such as Social Security numbers, dates of birth, and financial account numbers are automatically redacted from what is sent, and free-text answers are scrubbed for the same details. Any use of such tools is subject to legal-professional oversight and is intended to remain consistent with confidentiality obligations and the Terms and Conditions.

We retain submitted information only for so long as reasonably necessary for one or more of the following purposes:

Because attorneys and law firms may have legal and ethical obligations to maintain records, not all information can be deleted immediately or on demand in every circumstance.

• to provide the requested services;
• to maintain client and matter records;
• to comply with legal, ethical, contractual, insurance, accounting, tax, recordkeeping, court, and risk-management obligations;
• to resolve disputes, enforce agreements, and protect legal rights; and
• to preserve records that must be maintained because an attorney-client relationship was formed or legal services were provided.

If a person who did not become a client wants their submitted information permanently deleted from Unlink's private systems, that person may send a request to support@unlinklegal.com. The request must include sufficient information to identify the person and the relevant record so that the request can be evaluated and processed.

If the requester is a non-client and we are not required to retain the information for legal, ethical, security, fraud-prevention, dispute, or recordkeeping reasons, we will use reasonable efforts to purge the information from our private systems. We may request additional information to verify identity before acting on a deletion request.

Deletion may be denied, delayed, or limited to the extent information must be retained:

If a deletion request cannot be fully honored, information will continue to be treated as confidential and protected in accordance with applicable law and firm obligations.

• to comply with legal or ethical obligations;
• to preserve attorney or law-firm records;
• to comply with court, tax, accounting, insurance, or regulatory requirements;
• to establish, exercise, or defend legal claims;
• to investigate misuse of the Platform or protect system integrity; or
• because the information is part of a client file or matter record that must be preserved.

Submitted information may be accessed only by attorneys, staff, and contractors who need the information to operate the Platform, support the matter, provide the requested services, administer purchased services, maintain secure systems, or fulfill legal and ethical obligations.

Any such access is limited to the scope reasonably necessary for those purposes.

To operate the Platform securely, Unlink may use carefully selected service providers for hosting, database management, communications, payments, document storage, and AI-supported processing.

Where service providers are used, access is limited to what is reasonably necessary for the provider to perform its function, subject to contractual or professional obligations concerning confidentiality and security. Unlink does not authorize service providers to sell, market, or exploit submitted information for unrelated purposes.

The Platform may collect information about children only when that information is specifically provided by the user as part of an Oregon family-law matter. Such information is collected solely because it is relevant to the requested legal workflow or service.

The Platform is not intended for use by children acting on their own behalf.

Users are responsible for ensuring that the information they submit is accurate, complete, and current to the best of their knowledge.

Because the Platform depends on user-provided information, inaccurate or incomplete information may affect the usefulness, correctness, or legal sufficiency of documents, workflows, or services.

This Privacy Policy is incorporated into and subject to the Unlink Legal Terms and Conditions. Among other things:

If there is any inconsistency between this Privacy Policy and the Terms and Conditions concerning formation of the attorney-client relationship, the Terms and Conditions control. If there is any inconsistency between this Privacy Policy and a separate signed engagement agreement or fee agreement, the signed engagement agreement or fee agreement controls to the extent of that inconsistency.

• the Terms and Conditions govern when an attorney-client relationship does or does not arise;
• the Terms and Conditions govern limited-scope services, fees, and user responsibilities;
• the Terms and Conditions govern the handling of purchased services and the scope of any legal representation; and
• this Privacy Policy governs how submitted information is collected, used, protected, retained, and, where appropriate, deleted.

This Privacy Policy is intended to be interpreted consistently with applicable Oregon law and the Oregon Rules of Professional Conduct.

If any provision of this Privacy Policy is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

We may update this Privacy Policy from time to time. Any updated version becomes effective when posted, unless a later effective date is stated.

Continued use of the Platform after an updated Privacy Policy is posted constitutes acceptance of the updated Privacy Policy.

Questions about this Privacy Policy, confidentiality, or deletion requests may be directed to support@unlinklegal.com.